Privacy Policy
This Privacy Policy applies when you use our website that we, FatGo own and operate and all of the services we provide. It sets out how we collect, store, share and use your personal information and your rights of access and correction of it.
By ‘personal information’ we mean identifiable information about you, like your name, date of birth, email address, mobile phone number, payment information and other information that you provide us. If you can’t be identified (for example, any information automatically retrieved during visits to the FatGo website or because your personal information has been aggregated and anonymized) then this Privacy Policy doesn’t apply.
By using our website you agree that you have read and understood our Privacy Policy. We may update this Privacy Policy from time to time and it will take effect once posted on our website.
We encourage you to read all of the Privacy Policy below, but if you don’t have time, you can jump to the section you need using the headings below.
1. How does Fatgo collect my Personal Data?
When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorized into the following:
Information we collect automatically:
We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. Like most other websites, we also use “Cookies”. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website so that we can continue to provide the best experience possible (e.g., by personalising the content you see). Some of this information is collected using cookies and similar tracking technologies.
Information you provide to us directly: Should you register with our website or email us about our services, we may collect data such as your username, email address, postal address and other contact details.
Information we get from other parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources like your doctor. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our solutions, and to validate the personal data you provide.
2. What will Fatgo do with the personal data it collects?
When we collect personal data:
· we’ll only process it to provide services to you with your consent.
· where we have legitimate interests to process the personal data and they’re not overridden by your rights; or
· in accordance with a legal obligation.
If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or services.
Sometimes we will use your personal data when you use our website in order for us to provide you with any services you’ve requested, and to manage our relationship with you. We may use your username to set up and authenticate your user account and we may use your email address in order to send you an activation link to your profile so that you can receive reports or records. We will not share your personal data with anyone else except as detailed in Clause 3 below (Disclosure of your Information). We also use your personal data for other purposes, which may include the following:
1. To assist you: This may include assisting with the resolution of medical issues or other issues relating to our website or services, whether by phone or email.
2. To protect you: So that we can detect and prevent any spam, fraud or abuse of our website by logging the IP address of users. Also, to make sure that our website is being used appropriately.
3. To enhance our website and services: Sometimes we may track and monitor how you use our website and solutions so that we can keep improving them, or optimise your user experience of them.
4. To communicate with you. We may do this for a number of reasons, such as providing information you’ve requested or information we think you may need to know about and depending on your marketing preferences marketing material (about alternative services we think you might be interested in).
5. To maintain good relations with you: We need to ensure that both you and we adhere to our respective contractual obligations to prevent and resolve disputes or overdue accounts.
6. To analyse, aggregate and report: We may use the personal data we collect from our web site and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
3. Does Fatgo share my personal information with anyone else?
Sometimes we may need to share your personal data with third parties. We will only disclose your personal data to:
Law enforcement agencies, Courts or other third parties where we think it’s necessary for us to comply with applicable laws or regulations, or to exercise or defend our legal rights such as the collection of overdue accounts. Where possible and appropriate, we will notify you of this type of disclosure;
· other teams or agencies within our company;
· third party service providers assisting us to market our solutions to you;
· agencies that assist us to use personal data to support delivery of or provide functionality on our website, or
· other agencies where we have your consent.
4. Does Fatgo send my personal information overseas?
When we process or share data, it may be transferred to countries outside of New Zealand like USA, where the data may be stored on our server. These countries may have laws different to New Zealand but when we do this, we put safeguards in place to ensure your personal data remains protected.
5. How does Fatgo keep my Personal Data safe?
Security is a high priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational safe guards in place to make sure that happens.
6. How long does Fatgo keep my Personal Data?
The length of time we keep your personal data depends on the purpose we collected it for, what it is and whether we have an ongoing business need to retain it (for example, to provide you with a services you’ve requested or to comply with applicable N.Z legal, tax or accounting requirements) and for a period of time afterwards.
Following that period, we’ll make sure it’s deleted or anonymised unless you direct us otherwise.
7. What rights of access do I have to my Personal Data?
It’s your personal data and you have certain rights of access and correction of it. Sometimes you can do this by updating your personal data through the settings available in your account. When it comes to marketing communications, you can ask us not to send you these at any time. Please follow the unsubscribe instructions contained in the marketing communication or send your request using our Contact Us form.
You have rights to:
· know what personal data we hold about you, and to make sure it’s accurate and up to date;
· request a copy of your personal data that we are holding but there may be a small charge for this; and
· ask us to delete or restrict processing your personal data.
8. How do I contact Fatgo?
If you are interested about what personal data we hold about you or would like us to correct or delete it or you have a question or feedback for us on this Privacy Policy, our website or services, please get in touch.
If you’re not happy with how we are processing your personal data or believe your privacy has been breached, please let us know. We will review and investigate your concerns and try to get back to you as soon as possible.
We prefer to communicate with you by email as this ensures that you’re put in contact with the right person, in the right location, as quickly as possible using our Contact Us form.